Delivery & Returns
We currently use Royal Mail to deliver our products across the UK, with two delivery options to choose from:
2nd Class Signed (3-5 working days) - £3.99
1st Class Signed (1-2 working days) - £5.99
Delivery is FREE, when you spend over £40.
We always aim to despatch orders within 24 hours, and maximum of 48 hours. Orders placed on Saturday or Sunday, will be dispatched on the following Monday. Orders placed after 12pm on Friday, will be dispatched on the following Monday.
Please ensure your delivery address is correct, orders that go missing or are delivered to an incorrect address cannot be retrieved or replaced by us. If your order is returned to us undelivered, you will be asked to pay re-delivery to have it sent back to you. We will hold any returned orders for 4 weeks, but after that time we will return the order to stock if we have not heard back from you.
Final delivery for Christmas orders is 17th December, any orders placed after this date will not be dispatched until January 2021.
*Please allow extra time for your orders to be delivered during holidays and adverse weather.
If you are interested in International Shipping, please email email@example.com to arrange a quote.
We are happy to accept returns, provided the packaging is unopened and we receive the item(s) within 7 days of delivery. Please contact us with your order number, which product(s) you want to return and why. Once the returns have been received, the return amount will be returned to your original account within 30 days, exclusive of delivery costs. Buyer is responsible for paying the returns postage costs.
If your item is faulty or damaged, please contact us within 48 hours of receiving your order to arrange a return/replacement. We will require photographic evidence before we can process any returns/replacements.
Please note: For hygiene reasons we cannot accept returns of the following items: soaps, shampoo bars, conditioner bars, body wash bars, toothpaste, toothbrushes, dental-floss, lip-balm, mouthwash, body lotions/balm, hand cream/balm.
Still unsure about something?
If you have a question about delivery, returns or anything else, feel free to drop us a note at firstname.lastname@example.org - we are happy to answer any questions you have!